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Cookies Policy

Cookies Policy

This website, like most sites on the Internet, uses Cookies to improve and optimize the user experience. Below you will find detailed information about what are the “Cookies”, what typology uses this website, how you can deactivate them in your browser and how to specifically block the installation of third-party Cookies.

What are Cookies and how do our website use them?

Cookies are files that the website or application you use installs on your browser or on your device (Smartphone, tablet or connected TV) during your tour of the pages or the application, and serves to store information about your visit. Like most sites on the internet web sites use Cookies to:

Ensure that web pages can function properly Store your preferences, such as the language you selected or the font size Know your browsing experience Collect anonymous statistical information, such as what pages you’ve viewed or how long you’ve been in our media

The use of Cookies allows us to optimize your navigation, adapting the information and services offered to your interests, to provide you with a better experience whenever you visit us. Websites use Cookies to operate, adapt and facilitate the user’s navigation to the fullest.

Cookies are only associated with an anonymous user and his / her computer / device and do not provide references that allow to know personal data. At all times you can access your browser settings to modify and / or block the installation of Cookies sent by our website, without this preventing access to the contents. However, the quality of the operation of the Services may be affected.

What are the different types of cookies we use?

Sessions expire when the user leaves the page or closes the browser, that is, they are active during the visit to the website and therefore are deleted from our computer when leaving.

Permanents expire when the purpose for which they are served is fulfilled, or when they are manually deleted, have an erase date and are normally used for online purchase, personalization or registration, so that you do not have to enter your password constantly.

On the other hand, according to who is the entity that manages the equipment or domain from which the cookies are sent and treat the data that is obtained, we can distinguish between own and third party cookies.

Cookies are cookies that are sent to your computer and managed exclusively by us for the best operation of the Website. The information we collect is used to improve the quality of our service and your experience as a user.

If you interact with the content of our Website, third-party cookies (for example, by clicking on social networking buttons or viewing videos hosted on another website) may be established, which are those established by a different domain of our Website. We can not access the data stored in the cookies of other websites when browsing the aforementioned websites.

Some of our services can use connectors with various social networks: Facebook, Twitter, Google+, Linkedin, etc. By using social registration, you authorize the social network to store a persistent Cookie. This Cookie remembers your identification on the service, making access much faster on subsequent visits. This Cookie can be removed, and you can override the access permissions of Dear Hotel services from the privacy settings of the particular social network.

Do we update our Cookies Policy?

We may update the Cookies Policy of our Website, therefore we recommend that you review this policy each time you access our Website in order to be properly informed about how and for what we use cookies. The Cookies Policy was last updated to date [July 13th, 2017].

Become a Dear Club member of our customer loyalty program, and receive by email a promocode to enjoy the lowest prices available!!

DEAR CLUB BENEFITS

Profit from discounts, room upgrades or free services in your next visit or your family’s and friend’s by registering as Dear Club.

- You will always get the best price and service booking through our website.
- Reservation is done at a safe system for your data.
- Please review the cancellation policy of the rate you select when you book your stay so that you are aware of the conditions.
- If you wish to cancel your reservation, you can do it at the confirmation email that you will receive.
- For changes or any questions please contact our reservation department front@dearhotel.es.
- Credit card will only be used to guarantee your reservation, no charge will be done when you book your room. Your room will only be charged if you select a Non refundable rate without free cancellation.

We preserve the privacy of your personal data.

I would like to join Dear Hotel’s customer loyalty program Dear Club and I accept that my data are included in a database managed by SECA sa, owner of Dear Hotel, with address at Avda Manuel García Lago 9, 39005 Santander (Spain), and use them for commercial communications according to the Organic Law 15/1999. You can contact Dear Hotel at front@dearhotel.es for any request about your data, rights of access, rectification, cancellation and opposition.

DATA PROTECTION INFORMATION – The personal data provided with the reservation will be included in files controlledy by the establishment, in order to attend the reservation, to verify the credit card data, pre-authorize the payment, guarantee the reservation by the corresponding credit card charge, pay the stay according the reservation and cancelation policies, or pay the expenses derived from the stay (unles other means of payment are provided). Data is requested in order to carry out the reservation and service contracts. Data will be stored as established by the banking, tax and trade legislations, at least. The rights of access, rectification, erasure, data portability, limitation and opposition, revocation of consent, can be exercised writing to SECA S.A. (DEAR HOTEL), GRAN VIA 80, 28013 MADRID. Data subjects have the right to issue a complaint with the data protection authorities.

All our services

Rooftop Pool

24/7 Front desk service

High-Speed WIFI

Panoramic Breakfast

Panoramic Restaurant

Room Service

Parking

Check IN from 3pm – Check OUT until 12pm 

Tourist Planning

Massage 

Babysitter

Personal Shopper

External Sport Facilities

Hairdressing 

Wifi

AC Individual

TV Chromecast

Soundproof

No smoking

Large Safe

Bathrobe

Premium Rosehip Oil Cosmetics

Filtered Water

Rain sensation shower

300 Threads Linen and 600g Towells 

Slippers

Oak floors

Minibar

Filled on request

Kettle

Bathtub

On request

Professional Hairdryer

Mirror Magnifying

Pillow Menu

Laundry Service

Extra charge

Room Service

Extra charge

Iron & Board

On request